Ducky's Pool Care, LLC ("Ducky's Pool Care," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://duckyspoolcare.com, our Vercel and Cloudflare-hosted properties, or otherwise interact with our pool service business in Central Florida. By using our website or services, you agree to the practices described below.
1. Information We Collect
a. Information you provide
- Contact information — name, phone number, email address, and service address when you request a quote, schedule service, or contact us.
- Pool details — pool size, type, equipment, and condition you share when describing the work needed.
- Payment information — handled by third-party processors (we do not store full card numbers on our servers).
- Communications — messages, photos, and other content you send us via web form, SMS, email, or phone.
b. Information collected automatically
- Device & usage data — IP address, browser type, device identifiers, pages viewed, time on page, referring URL.
- Cookies & similar technologies — used for functionality, analytics, and advertising. You can disable cookies in your browser settings, though some site features may not work.
- Tracking pixels & tags — including Meta Pixel, Google Analytics, and Google Ads conversion tracking, to measure campaign performance and serve relevant ads.
2. How We Use Your Information
- To respond to quote requests and schedule service.
- To provide, maintain, and improve our pool services.
- To send appointment confirmations, service updates, and invoices.
- To send marketing communications (with your consent) about new services, seasonal offers, and pool care tips. You may opt out at any time.
- To detect and prevent fraud, abuse, and security incidents.
- To comply with legal obligations and enforce our Terms of Use.
3. SMS / Text Messaging
By submitting your phone number through any of our forms or providing it to our team, you consent to receive transactional and marketing SMS messages from Ducky's Pool Care at the number provided, including via automated dialing technology. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. See our SMS Consent & TCPA Disclosure for full details.
4. Sharing Your Information
We do not sell your personal information. We share information only with:
- Service providers — vendors that help us run our business (CRM, scheduling, SMS gateway, payment processors, hosting at Cloudflare and Vercel, analytics).
- Advertising partners — Meta and Google receive event data (e.g., page views, leads) to optimize ad delivery. No identifying information is sold.
- Legal & safety — when required by law, court order, or to protect rights, property, or safety.
- Business transfers — in connection with a merger, sale of assets, or similar corporate transaction.
5. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information.
- Opt out of marketing communications and certain data sharing.
- Withdraw consent for processing where applicable.
Florida residents have rights under the Florida Digital Bill of Rights. California residents have additional rights under the CCPA / CPRA, including the right to know, delete, correct, and opt out of the sale or sharing of personal information. EU/UK residents have rights under the GDPR/UK GDPR.
To exercise any of these rights, email us at service@duckyspoolcare.com or call (407) 744-2748.
6. Data Retention
We keep personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Inactive customer records are typically purged after seven (7) years.
7. Data Security
We use commercially reasonable technical and organizational measures — including HTTPS encryption, access controls, and reputable hosting providers — to protect your information. No system is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a new "Effective date" at the top of the page. Material changes will be communicated by posting a notice on our website.
11. Contact Us
Questions about this Privacy Policy or your information? Reach us at:
- Email: service@duckyspoolcare.com
- Phone: (407) 744-2748
- Mail: Ducky's Pool Care, LLC, Orlando, FL 32824
